Refund Policy
DARA is operated by Goldenseal OÜ (registry 16042354, VAT EE102286049, Tina tn 18-8, 10126 Tallinn, Estonia). In accordance with EU law and our commitments, you benefit from a clear refund right on prepaid minute purchases.
1. 14-day window
You have 14 calendar days from the purchase date to request a refund of unused prepaid minutes.
2. Unused minutes only
Only minutes still available in your wallet at the time of the request are refundable. Already consumed minutes (chat, image, video, audio) are not refundable — consumption constitutes acceptance of the service.
3. How to request
Email refund@dara-ia.com (or contact@dara-ia.com) with your account email and the transaction reference. Processing within 14 days. Refund issued to the original payment method (M-Pesa, Wave, Orange Money, MTN MoMo, Moov Money, Neosurf, card).
4. Exceptions
Active monthly subscriptions are not refunded pro-rata but can be canceled anytime from the dashboard. Trainings follow the cancellation grid in the Terms (art. 3). Accounts suspended for fraud are not eligible for refunds.
5. EU consumers
Under Directive 2011/83/EU, you waive the right of withdrawal on digital content already downloaded or used (consumed minutes). The unused balance remains refundable for 14 days.
6. Contact
Goldenseal OÜ — refund@dara-ia.com · contact@dara-ia.com · Tina tn 18-8, 10126 Tallinn, Estonia.